»For viewers

How to become a user

Install the free TV To Go! App on your mobile phone.
The App will register you as a new user by default.

How to install the App

1. Access the website m.togo.tv from your mobile phone browser
2. Click the Download App link

Or download the App from the website.

How to configure Internet access

The easiest way is to visit the website of your mobile carrier and set up GPRS-Internet for your phone model:

1. Set up GPRS on your phone.
2. Make sure that the access point (APN) is set up as Internet (frequently it is written on carriers' websites that GPRS-Internet connection enables you to use your phone only as a modem to access the Internet with other devices. However, this is not correct because using GPRS-Internet you still can access any kind of WAP-sites, spending ten times less).

How to top up your account

Use the Account option in the App menu. You only need to choose the top-up amount and confirm your choice.

I've sent an SMS text to top up my account but the money has not arrived. What should I do?

The maximum time for cash to clear on your account is 30 minutes. If, after this time and after refreshing your account (Refresh Account in the App menu) nothing changes, write to appsupport@togo.tv with the following information: phone number, carrier name, time of payment and sum of payment.

The App does not install. What should I do?

1. Make sure your mobile supports java Apps.
2. Make sure your mobile has enough memory to support the App (approximately 400 kb)

I receive the message «Connection problems» during operation of the App

You have to check the Internet settings for Java Apps on your mobile. Please check the mobile phone manual and your mobile carrier's website to setup the Internet.

Due to the unstable work of the GPRS channel short breaks are possible in the Internet connection. If you are sure all the settings are correct try to reconnect in several minutes.

How to find out the price of paid services

The subscription for paid channels is 100-200 credits for every 2 weeks. The price of the video depends on the type of clip chosen. The price of paid services is shown to the user in the channel menu or video info.

How to watch free TV channels

Install our application for free and watch FREE TV.

What options must be supported by my mobile to watch TV?

Your mobile must be able to:

• support GPRS, 3G or Wi-Fi connection
• support Java-Apps
• support 3GP video playback

Please keep in mind that the App has been tested on most but not every mobile phone model. If you have downloaded the program from the website you will see a message confirming if the phone supports the App right after the App has been installed.

I have problems with the App interface.

Please write to us at appsupport@togo.tv, try to describe your problem in detail, indicating the model of your phone.

Why does the video play without sound?

1. Silent mode is on. Please active the Regular mode.
2. You might have the Java-App sound on Off. If you have a Nokia mobile phone, do the following: Menu » Applications » Options » Application settings » Sound » On.

Why doesn't the video play?

Your phone probably does not support video playback.

How much will it cost to watch video?

Some channels are free and you only pay for Internet traffic. The cost of Internet connection depends on your tariff and mobile carrier. Please be careful adjusting internet settings - you will be charged more if APN is WAP, not INTERNET.
If you have pre-paid internet traffic on your tariff, you can watch TV for free.

My mobile addresses to memory all the time. How can I turn that off? (Nokia)

You have to set the permissions for memory access on your phone: on the App icon in Menu choose Options » Application access » Data access » Read user data » Always allowed, then
Options » Application access » Data access » Add and edit data » Always allowed.

How can I improve video quality?

You can set the required quality in the App menu Settings. Default quality is set to Auto. In this mode the broadcasting tunes automatically to the current internet connection speed.

How to configure midlet permissions

Enter the phone menu and find the settings for Apps; allow reading and recording of data to phone memory. You can also set the permissions to access the Internet without additional confirmation.